Shipping & Payment

All orders ship from our warehouse in Brush Prairie, WA. In-stock orders placed by 2 PM Pacific on business days ship the same day; later orders ship the next business day. You’ll receive a tracking number by email when your order ships.

We ship via UPS and USPS to addresses in the United States. Shipping cost is calculated at checkout based on weight and destination. We don’t currently ship internationally. For quantity or contractor orders, email brad@pacificdoorware.com for a quote.

We accept all major credit and debit cards through our secure checkout.

Returns

Unused items in original packaging can be returned within 30 days of delivery. Email brad@pacificdoorware.com with your order number before sending anything back, and we’ll reply with return instructions.

• Our mistake (wrong item shipped or defective on arrival): we cover return shipping and send a replacement or a full refund.
• Ordered the wrong part or handing: you pay return shipping, and a 15% restocking fee applies.
• Not returnable: items that have been installed or modified, and cylinders keyed to customer specs.

Refunds go to your original payment method within 5 business days of us receiving the return.